Hotel Balilla

Poor
Traveller Type: Traveling as Couple
  : We were able to leave our bags for a few hours after check out
  : I don't understand HOW this hotel got such a high rating on Booking. For starters the location was in a rather dodgy area. Not far from the hotel there were homeless people lying right down on the pavement... On the first night we were woken up by a horrendous scream outside which turned out to be someone getting chased. We were terrified! You could hear everything from the street as well as through the walls. We could hear the guests next door pretty clearly just talking as the door to the hallway was so bad that if someone was out there you could hear it as if they were in the room with you. Speaking of the door, it was so difficult to close and open every time! Furthermore, the AC in the room was not working and it was cold in the room (as it was winter) and we were cold at night. There wasn't even a proper duvet on the bed, we only got a thin white sheet and some thin "blanket wannabe" to cover ourselves which was obviously not enough. There was an additional cover on top but it was so heavy you couldn't sleep comfortably under it. As for the cleanliness and "room service" mentioned in the hotel's description, the floors were so dirty that just walking with our socks for a few minutes made them dirty. There were tiny bugs walking on the floor, the water in the shower and sink was going down VERY slowly, as if it was clogged and as it turns out the sink was broken. The toiletries we got were so small that one shampoo and body wash wasn't even enough for one use. Our towels, even though very wet, were not changed the next day. On arrival, we didn't even get a bottle of water. So the only "room service" was our beds getting made. Oh and finally, we only recommend the hotel's breakfast if you don't mind spending 8 euros for barely any food. The offer was ridiculous, we got a lot more for our money in a cafe closer to central.

Pleasant
Traveller Type: Traveling as Couple
  : Nice enough hotel - 3 stars is about right for this property
  : There were no tea/coffee facilities in the room which were not really used to. The walls are paper thin - there was a family in the room next door and you could hear their conversations really clearly. Great hotel for a couple of nights, but not really for a longer stay