Hotel Il Papavero

Poor
Traveller Type: Business Traveler
  : So small size, old building, so cold and heater was off, pay additional money after 12pm, without liquid soap and without breakfast.

Very Poor
Traveller Type: Solo Traveler
  : Nothing. Guests Please DO NOT BOOK OR STAY AT THIS PLACE!. THE OWNER MIRELLA REFUSED TO WAIVE OFF THE PENALTY FEE WHEN I PERSONALLY WENT DOWN TO THE HOTEL RECEPTION IN THE MORNING AT 8AM TO ASK FOR CANCELLATION WITHOUT ANY PENALTY DUE TO CHANGE IN TRAVELLING PLANS AND AFTER BOOKING.COM STAFF INFORMED ME THAT THE HOTEL OWNER REJECTED THE PENALTY WAIVER. MIRELLA WAS AT THE RECEPTION AND SHE LIED THAT SHE CANNOT CANCEL THE BOOKING ON HER END. SHE INSISTED ON WANTING ME TO PROVIDE MY PASSPORT DOCUMENTS WHICH I DIDN'T PRODUCE AT THAT TIME. AT AROUND 9AM, I SAW MIRELLA CHANGED THE BOOKING.COM STATUS TO "CHECKED-IN" DESPITE ME NOT PROVIDING MY DOCUMENTS (PASSPORT) TO HER THAT MORNING. MIRELLA CHARGED AN EXPENSIVE STAY AND SHE KNEW IT. THAT'S WHY SHE DIDN'T WANT TO WAIVE OFF THE BOOKING FEE. I HAVE PAID AT LEAST AN EXTRA EUROS 200 (TOTAL COST ~EUROS 400 FOR 3 NIGHTS STAY) JUST FOR THE BOOKING WHEN THERE ARE BETTER FURNISHED ROOMS JUST DOWN THE ROAD.THERE WAS NO PRIVACY OR SECURITY IN THE PREMISES.DURING THE 1ST NIGHT STAY, MIRELLA'S DAUGHTER ENTERED MY ROOM WITHOUT PERMISSION. MIRELLA'S DAUGHTER WAS CLEANING THE ROOM NEXT DOOR IN THE EVENING. I LEFT THE ROOM FOR A SHORT WHILE AND BUMPED INTO HER. WHEN I WENT BACK TO THE ROOM, THE LIGHTS WERE SWITCHED OFF. MIRELLA'S DAUGHTER ENTERED MY ROOM WITHOUT PERMISSION!ON THE 2ND DAY, I RECEIVED A HANDWRITTEN NOTE IN CAPITAL LETTERS FROM THE OWNER TO SWITCH OFF THE LIGHTS WHEN LEAVING THE ROOM AS ELECTRICITY IS VERY EXPENSIVE IN THE CITY AND SAVE THE ENVIRONMENT. THERE WAS NO MENTIONING OF THE ROOM BEING NOISY.I FEEDBACKED TO BOOKING.COM AND REQUESTED FOR A FULL REFUND. MIRELLA LIED TO THE BOOKING.COM STAFF SAYING THAT I WAS HAPPY. MIRELLA THEN LIED TO THE BOOKING.COM STAFF THAT MY ROOM NOISE DISTURBED OTHERS AND THAT'S WHY HER DAUGHTER WENT INTO THE ROOM TO SWITCH OFF THE LIGHTS. HER HANDWRITTEN NOTES DID NOT MENTION ANYTHING ABOUT THE NOISE.
  : ON THE FIRST DAY, OWNER MIRELLA'S DAUGHTER WENT INTO MY ROOM WHEN I WAS GOING DOWNSTAIRS FOR A COFFEE FOR LESS THAN 5 MINUTES TO SWITCH OFF THE LIGHTS. THE NEXT DAY, I RECEIVED A HANDWRITTEN NOTE FROM MIRELLA STATING TO SWITCH OFF THE LIGHTS. IN THE EVENING, MIRELLA'S STAFF OPENED MY ROOM DOOR WITHOUT KNOCKING. I WAS ABOUT TO ENTER THE BATHROOM WHEN I HEARD THE DOOR UNLOCKED AND SHE ENTERED THE ROOM WITH ANOTHER KEY. SHE TOLD ME THAT MIRELLA INSTRUCTED HER TO ENTER MY ROOM TO TELL ME IN PERSON TO SWITCH OFF THE LIGHTS WHEN I WAS NOT IN THE ROOM. I TOLD HER THAT SHE CANNOT JUST ENTER THE ROOM AS SHE WISH. SHE SAID I CAN PUT A "DO NOT DISTURB" SIGN AT THE DO. SHE TRIED TO FIND THE SIGNAGE BUT IT WAS NOT IN THE ROOM.THE BOOKING COSTS AT LEAST 200 MORE THAN OTHER PLACES WHICH HAVE BETTER FACILITIES. THE ADDITIONAL 200 IS MORE THAN SUFFICIENT TO COVER MIRELLA'S COST OF ELECTRICITY FOR LESS THAN 5 MINS WHEN I WAS AWAY FROM MY ROOM.I REQUESTED A REFUND VIA BOOKING.COM AND MIRELLA AND HER DAUGHTER REJECTED MY REQUEST. MIRELLA LIED TO THE BOOKING.COM STAFF AND SAID I WAS HAPPY WHEN I PLACED MY LUGGAGE FOR STORAGE AT THE RECEPTION AFTER CHECKED OUT. MY LUGGAGE IS WITH HER OF COURSE I DON'T WANT MY LUGGAGE TO BE MISSING IF I WERE TO COMPLAIN ALL THESE TO HER, GIVEN THAT SHE IS DISHONEST AND UNHELPFUL. I TOLD HER STAFF LATER WHEN I COLLECTED MY LUGGAGE THAT I WAS VERY UNHAPPY WITH MIRELLA DAUGHTER FOR AND HER STAFF FOR ENTERING MY ROOM WITHOUT ASKING FOR PERMISSION.PLEASE DO NOT STAY AT THIS PROPERTY. MIRELLA AND HER DAUGHTER JUST WANTS YOUR MONEY AND NOTHING ELSE!!!THE ROOM HAS NO COFFEE MACHINE, NO WATER KETTLE AND NO MINI FRIDGE. THE MATTRESS IS NOT COMFORTABLE AND THE ROOM LOOKS OLD. THE ROOM FACES A BUSY ROAD AND CAN BE NOSIY. MIRELLA TOLD ME THAT SHE HAS UPGRADED THE ROOM TO A QUEEN SIZE BED WITH BALCONY. I PAID ALMOST 400 FOR 3 NIGHTS WHICH WAS OVERPRICED COMPARED TO NICER AND CHEAPER ONES DOWN THE ROAD AND NEARER TO TERMINI.

Very Good
Traveller Type: Traveling as Couple
  : Safety and value &clean

Very Good
Traveller Type: Traveling as Couple

Good
Traveller Type: Business Traveler
  : Nice staff
  : The bulb in the bedside light didn't work so I had to use my phone if I neede to get up in the night

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Solo Traveler
  : Great location and very helpful staff.
  : No kettle in the room

Fair
Traveller Type: Family with Young Children
  : Friendly staff, good location.
  : Room was very cold because heating was time limited- only 3 hours on day.

Wonderful
Traveller Type: Traveling as Couple

Good
Traveller Type: Traveling as Couple
  : Location is the key strength of the hotel.