Vatican Heart

Wonderful
Traveller Type: review category business travellers
  : location and room

Poor
Traveller Type: family with young children
  : As I said, location was ok. Breakfast not available and room so-so....
  : Check-in went fine and the receptionist was nice. Unfortunately we were assigned a different room with respect to my initial booking. There were 4 adults in total (3 arriving together for first 2 nights and then my son joining us for the remaining one). We were not given an extra set of keys and this created understandable problems since we were not always together and created great problems with my son (a 24 year old will not be limited time-wise!!). The bathroom was quite a problem too. Upon arrival the noise from the flushing of toilet and opening/closing of water taps was unbelievable and the last day there was an awful clogging of the entire system. I am very sorry that we left the bathroom in an unavoidable mess but this was not our fault. We called a receptionist mentioning the issue but no-one managed to pass by. By the way, I also wish to mention that we were not able to take any showers during our stay...

Pleasant
Traveller Type: young couple
  : Good location
  : We booked a deluxe room and we received a standard room. When I enetered the room , I was told that I received one of the best standard rooms, however the room didn t look like any of the ones presented as deluxe room. Even though I sent a printscreen with the type of the room that I booked mentioning *deluxe room* , I was told that I booked a standard room. It was very unprofessional.

Very Poor
Traveller Type: group
  : NA
  : Our stay at Vatican Heart was awful. We were sent to an alternate destination which was VERY different from the pictures. The new place looked like we were staying in a dorm room at a cheap hostel. The facilities were bad and check in was unprofessional. There was no air conditioning or fans and in 40 degree Rome heat, this was so bad. We had booked for 2 nights but had to leave a night early as the beds were infested with bed bugs. Our beds were then covered in blood from the bed bugs. We also found blood smears on the wall so it was obvious that this wasn’t the first time guests had experienced this! This was my worst travel experience at a hotel ever.

Very Poor
Traveller Type: young couple
  : Nothing. Not even the location was as good as advertised.
  : What we booked according to the decription and did NOT get:- 20 sqm large deluxe bedroom- modern furniture (really nice pictures, which were obviously faked!)- modern, clean, daylight bathroom- shared kitchen (or any kind of kitchen at all)- couch in the room- kettle, coffee machine, safeInstead we got the follwing:- realocation into a different accomodation (we booked Vatican Heart, but ended in White Vatican with different address)- small room (max 14 sqm) full of old furniture, barely space to walk or put luggage for two persons- room was not looking like on the pictures at all: different size, different bed, different furniture, different bathroom, ...- uncomfortable beds- noisy street- old bathroom, broken shower with mold- wardrobe filled with wet, stinky towels (it took hours to get the smell out of the room). We put these towels in the corridor and informed the staff, but they kept laying there for two more daysWe complained about the room, but the staff was not interested and kept claiming, it was the same standard as advertised, which was definitely not true (you can tell from the pictures we share). We are sure that the pictures of the advertised room at booking.com were taken from the internet and the room does not exist, because the staff claimed it was "under maintenance" and we could not visit it. I specifically asked for a kettle, but did not receive one in six days of our stay although I was pregnant and wanted to drink tea. To conclude, we will never come back and nobody should book this fake-picture rip-off, as it is totally not worth the money we paid (100 euro per night and we did not get any compensation for this fraud)!

Very Poor
Traveller Type: family with young children

Poor
Traveller Type: review category business travellers
  : The staff were smooth about check in
  : There was a bedbug infestation in my room which has caused enormous problems for myself, my work and put other people at risk.About once an hour the wifi would stop working properly started requesting many sign-ins over and over again for about 15 minutes.

Poor
Traveller Type: family with young children
  : The location was good and close to Metro.
  : We had a kettle in the room but no cups or other facilities. We had a fridge but the flex wasn't long enough to plug it in. We had a wardrobe but couldn't access it as an extra bed was in the way. When we arrived we had to register at a different address, which was difficult to find.

Disappointing
Traveller Type: review category business travellers
  : - Great locality very close to the Vatican and Ottaviano metro station.- Small refrigerator in the room.- Air conditioning in the room.
  : - Not a hotel, they will just rent you a room. No option of breakfast.- The adress is different from what is stated here, it's actually White Vatican (Via Catone 21). I don't understand how this is even possible.- Room and its equipment was very old, very different from what you see in the photos. Many sockets not working.- Small room, hardly any space to walk around the bed.- Many times the reception was empty (I guess someone is there only if they are expecting new guests to arrive).- No daily cleaning "due to covid". You should tell them at the reception if you wanted to clean your room. But, as I said, they were often not there.- Only cold water on the last 2 days of a 10-day stay.- Very slow wi-fi.

Very Poor
Traveller Type: young couple
  : The Hotel is well located near the Vatican and is in a nice area with a lot of shops and restaurants.
  : THERE WERE BED BUGS IN THE BED! WE COULDN‘T SLEEP! I Asked the owners to give us a proper room without bed bugs, because we were intimidated pf all the reviews. Turns out they are true. The rooms are nasty and full of bugs. Also they changed our room from our booking and it doesn’t look like what they advertise online. Worst hotel ever! DO NOT BOOK!